Ordering Leap Frog

[Update: Saturday, January 6, 2007 9:21 AM Eastern]

Guess what came to me via email at 5:51 AM? Subject: “Your LeapFrog order has been shipped”

Also, online the Order Status for my account on Leap Frog’s site shows “Complete” now.

I checked this stuff a few times after I posted the below yesterday. Anyhow, it’s a UPS delivery, sched. for arriving on Jan. 10th. There was an “Origin Scan” on the evening of Jan 3, and Billing Information Received on Jan 4 mid-morning, but the “Departure Scan” was listed as Jan 3 in the late evening from Ontario, CA.

As it usually goes, UPS won’t update the info until Monday at the earliest. At least I now know it’s supposed to be here before we leave, and I hoped it would get here sooner, but sooner or later but not too late is better than way too late.

[End Update]

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I ordered something from Leap Frog’s site on Dec. 28th and haven’t received it yet, nor gotten a “it’s been shipped!” email from them.

On looking at my order on their site, I find the Order Status to be in a static state “In Process” … which has a sound of motion … but must not be so in my case. 🙁

I would have sent support an email about it earlier, but I gave them too much flexibility with time … I bided mine, expecting a package or an email from the company … and I have lost due to that. I realized to late (just today) that time is flying and we are expecting to go on a trip in just a week and I was sure the new Leap Pad item would be here prior to leaving by far and wide.

Therefore, today I sent an email inquiring about my order, and received an automated sort of reply, and in it these words: “Your question has been received. Our standard turnaround time is 48-72 hours.“

Um, is that “anytime hours” or “business hours” ??????

I’m a tad upset about it all, I paid for ground shipping, figuring in this thinking: They didn’t say they wouldn’t ship it in a relatively decent amount of time. I figured it might not go out until this week, but that it would be ON IT’S WAY by before today … Friday, Jan. 5th :veryshocked:

Now it’s … going to be shipped, or has already been shipped but hasn’t been updated on my account on their site –nor have I gotten a shipping confirmation via email.

If it’s the first thing in the paragraph above, it’s trouble. It’s going to be shipped … when?!!! Too late to be of special interest for me. I really knew I’d have it for the trip. I sure did get a good deal, but maybe that good deal was too good to be real. Seems like that’s becoming the case.

Let’s compare this to another order I placed on that day. Hanna Andersson’s site … the big year end sale … I got that box yesterday.

Sure a big difference in products, but let’s just put it into these terms. The order placed, confirmation emails were received for the order and shipping respectively, and the product arrived, we knew when to expect it.

Leap Frog ordering was straightforward. They had no verbage about my product choice not being in stock … it seemed like it was something they’d be sending out as soon as the order got to the department which fullfills it for delivery. They confirmed the order via email, and in that email said: “Once your order has shipped, you will receive a confirmation e-mail.” This is a typical thing that comes from any e-company when you spend money for something. Nearly always what comes very soon thereafter in a separate email is information that your product will ship “at a certain future date” or “your product has been shipped“. Leap Frog began well, and then fell into some black hole, and I am in the dark and thinking that I won’t get that product before we leave, and then while we are gone it’ll sit on our porch. 🙁

So now I’m jittery stew about it. That doesn’t sound like an entree I’d choose to eat, home or abroad.