I’ve had back and forth with ProvoCraft support via email about getting my Design Studio software Activated again. It’s not been on any of my computers for a long time, and they have said I HAVE to call them over and again, but finally I had one different support person say they would and could help me … so I sent them my Serial Number and the original email they had sent me when my Rebate to get the software “free” was approved all as proof of my ownership to use the software. I received a response that I should now be able to activate.
I constantly was unable to “Activate” Design Studio on my new Toshiba Satellite laptop after that still getting only a “internet not found” error … no matter what compatibility mode I ran the software in, firewalls off or on in any configuration on computer or router, run as Administrator or not … always the same. Turn Norton Internet Security things ALL off until restart, or for 15 minutes or this or that. No combination of anything made anything change in that error activating.
Not until the day that my Norton Internet Security “trial” as pre-installed on my new computer “ran out” …
No anti-virus working, NIS turns it totally off when subscription is out. Unlike previous Norton products which continued to work, just didn’t download virus definitions anymore without new subscription. But anyhow, the thing is, Windows 7 Pro 64 reporting that I have no protection, run Design Studio … “activate using the internet …” ooooh, “error code 3: The serial number is registered on a different computer” …
I several times have turned all the services for NIS off in the past, downloaded CDS fresh, installed with everything nasty to it turned off. Then ran it as such, and it “couldn’t find the internet” while this time finally with no Norton allowing anything to happen something DID finally happen, it would have activated if it could, it talked to ProvoCraft and they told it “Sorry, there’s another computer that registered that serial number a long, long time ago, and we can’t let you register it since that’s what is in our database” which translates into an “error code 3” message on my screen.
So I sent Provocraft a new email asking for support that even though I was told I could activate I actually can’t now that I don’t have Norton in the way, I get a good result, connection to the activation process, but my serial number is rejected as already used, not actually “reset” as they told me it would be.
So I get a response from support, they tell me, “looks like it should activate fine” … end of story unless I call them.
Sorry y’all, I don’t make these kind of phone calls. I call my husband, that’s it.
So I sent them a screenshot of my desktop with that stupid error code 3 message and my Cricut Design Studio software behind it with the “activation” screen showing my serial number. So I have a billionth support thing going again, and we’ll see what they’ll do this time. I asked for a new serial number. See if they will give me one.
Otherwise, it’s just not gonna fly on my computer at all, or my husband will call them and jump through there stupid hoops.